These Terms of Service ("Terms") govern your use of the Help Chain mobile application and related services ("Help Chain", "the app", "we", "us"). By creating an account or using the app, you agree to these Terms. If you do not agree, do not use Help Chain.
1. What Help Chain Is
Help Chain is a platform that connects people on the road with other people nearby. It has three parts:
Help requests. A person posts a help request (or an Emergency SOS); nearby users who are on duty are notified; one accepts; and the two are connected by live location sharing, calls and chat until the help is completed.
Trips. A person who needs a driver for a journey posts a trip — a start point, a destination, the amount they are offering, and how long the trip is open. Other users near the start point can see it and contact the poster directly to take it. See Section 8.
Services. A catalogue of vehicle-related services (such as state entry tax, permits, insurance, and fitness and PUC certificates) that you can ask the Help Chain desk to help you with over WhatsApp. See Section 9.
Help Chain is a technology platform that facilitates connections between users. We are not a party to the interaction between users. We do not provide, supervise, direct, or control the help or the trip itself. Any assistance, ride, or payment between users is provided directly by one user to another, on their own terms and at their own discretion.
We do not employ, engage, endorse, recommend, or take responsibility for any user. Nobody on Help Chain acts as our employee, agent, contractor, or representative, and no user has authority to make any commitment on our behalf. We are an intermediary within the meaning of the Information Technology Act, 2000: what users post, say, and do is theirs, not ours.
Help Chain is not an emergency service, a roadside assistance service, a medical service, a towing service, a taxi or ride-hailing service, a transport operator, a security service, or a courier service, and it must never be used in place of one. A trip on Help Chain is a notice posted by one user and read by others; we do not book, dispatch, price, operate, track, or insure it. In an emergency in India, dial 112.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to use Help Chain. By using the app you confirm that you meet these requirements. We may suspend or close any account we reasonably believe belongs to someone under 18.
3. Your Account
You must register with a working mobile number and keep your account details — including your name and vehicle number — accurate.
You are responsible for everything that happens under your account. Do not share your account or let anyone else use it.
One person, one account. Do not impersonate anyone or misrepresent who you are.
Tell us immediately at connect.helpchain@gmail.com if you believe your account has been compromised.
4. ⚠️ Important: We Do Not Screen or Verify Users
Help Chain does not conduct background checks, criminal record checks, identity verification beyond mobile number confirmation, driving licence checks, vehicle or permit checks, or any other vetting of its users.
Verifying a mobile number confirms only that a person controls that number. It does not confirm their identity, character, intentions, competence, or suitability to help you, drive you, or receive help from you. Vehicle numbers, ratings and reviews on Help Chain are entered by users and are not verified by us.
You are meeting a stranger. Treat every interaction with the same caution you would apply to meeting any unknown person, and use your own judgment about whether to proceed.
4.1 Checking the other person is your responsibility
Before you agree to meet, travel to, travel with, accept help from, or provide help to anyone on Help Chain, it is your responsibility to satisfy yourself that doing so is safe and appropriate. That includes, where it matters to you:
- confirming who the other person actually is;
confirming they are competent and legally permitted to do whatever is being asked (for example, that someone offering to drive holds a valid driving licence, and that the vehicle has valid registration, insurance, fitness and any permit the journey requires);
deciding whether the location, the time of day, and the circumstances are safe for you;
deciding whether to involve a friend, a family member, the police, or a professional service instead of, or in addition to, another user.
We do not perform any of these checks for you and we do not verify anything a user tells you. If you are not satisfied, do not proceed — declining costs you nothing.
5. Assumption of Risk
Help Chain involves arranging in-person meetings — and, through Trips, journeys — between people who do not know each other, often in unfamiliar places. This carries real risk, including the risk of injury, loss, theft, fraud, harassment, road accidents, or worse.
By using Help Chain, you acknowledge and voluntarily accept these risks. You are solely responsible for your decisions about whom to interact with, whether to travel to a location, whether to travel with someone, and whether to accept or provide help.
We strongly encourage you to:
- Meet in public, well-lit places wherever possible.
- Tell someone you trust where you are going and who you are meeting.
- Stop and leave if a situation feels unsafe.
Contact the police immediately in an emergency — Help Chain is not an emergency service and must never be relied on as one. In India, dial 112.
5.1 Release
To the maximum extent permitted by law, you release Help Chain and its owners, officers, employees, and agents from any and all claims, demands, damages, losses, costs, and liabilities of every kind — known or unknown, suspected or unsuspected — arising out of or in any way connected with a dispute, act, omission, injury, loss, theft, fraud, harassment, property damage, road accident, unpaid or disputed fare, or any other harm involving you and another user, whether it occurs online, in a chat, on a call, during a trip, or in person.
This does not apply to anything a court holds we cannot lawfully be released from, and it does not limit any right you have to pursue the other user directly, or to report the matter to the police.
6. Your Conduct
You agree that you will not:
Use Help Chain to commit or facilitate any crime, including theft, fraud, robbery, assault, kidnapping, or trafficking.
Post a false or misleading help request or trip, or lure anyone to a location under false pretences.
- Harass, threaten, stalk, defame, or discriminate against any user.
Share content that is unlawful, obscene, hateful, or infringes anyone's rights.
Solicit or collect other users' personal information — including phone numbers shown on trips — for purposes unrelated to a specific help interaction or trip, or use them for marketing, spam, or unsolicited calls.
Misuse another user's location data, or use the app to track, follow, or surveil anyone.
Use the app while operating a vehicle in a manner that breaks the law or endangers anyone.
Carry passengers or goods in breach of the Motor Vehicles Act, 1988 or any other law, including without a valid licence, registration, insurance, fitness certificate, or permit.
Attempt to circumvent, disable, reverse-engineer, or overload the app or its security.
- Create a new account to evade a suspension or ban.
7. Reporting and Enforcement
If a user behaves unsafely or unlawfully, report them from the chat screen or email connect.helpchain@gmail.com. To report a trip or its poster, email us with the route and the time you saw it.
We may investigate reports and, at our discretion, warn, restrict, suspend, or permanently close an account, and remove any help request or trip. Filing a report causes us to preserve the records related to that report beyond our usual retention period, so that the matter can be properly investigated and, if appropriate, provided to law enforcement.
Nothing in these Terms prevents you from reporting a crime to the police, and we encourage you to do so. Contacting us is not a substitute for contacting the authorities.
8. Trips
8.1 What a trip is
A trip is a listing that says a user needs a driver for a journey. The poster sets a start point, a destination, the amount of money they are offering, an optional note, and how long the trip stays open (between 15 minutes and 24 hours). The app works out an approximate distance for the route. Anyone may post a trip, up to five a day, and anyone may take one.
A trip is information, not a booking. Help Chain does not accept a trip on anyone's behalf, assign a driver, set or collect the fare, track the journey, or guarantee that anyone will respond.
8.2 Contacting each other
When you post a trip, the mobile number on your account is shown on the trip as its contact number, to users near the trip's start point, so that they can call you or message you on WhatsApp. It stays visible until the trip is closed, cancelled, or expires. If you do not want your number seen by people nearby, do not post a trip.
Once someone has agreed to take your trip, close it in the app ("Mark as taken / cancel trip") so that others stop contacting you. A trip that is not closed comes off the map automatically when its open window ends.
8.3 Fares and payment
Any fare, fuel cost, toll, or other payment for a trip is agreed and paid directly between the users, by whatever method they choose. Help Chain is not a party to that agreement, takes no commission, does not process the payment, and cannot refund, recover, or mediate it. The amount shown on a trip is the poster's offer and nothing more; agree the final amount, pickup point, and timing before the journey starts.
8.4 Legal responsibility for the journey
The user who drives is solely responsible for holding a valid driving licence, for the vehicle's registration, insurance, fitness and pollution certificates, and for any permit required to carry passengers or goods for hire or reward under the Motor Vehicles Act, 1988 and the rules of each state the journey passes through. The user who posts the trip is responsible for deciding whether the driver and vehicle are appropriate. Help Chain does not check any of this (see Section 4) and is not the operator, aggregator, or owner of any vehicle used for a trip.
9. Services
9.1 How Services work
The Services tab lists vehicle-related services — currently State Tax, All India Permit, National Permit, Vehicle Insurance, and Fitness & PUC Certificate. Tapping a service opens a conversation with the Help Chain desk on WhatsApp. Nothing about a service is purchased inside the app.
Your conversation on WhatsApp is also subject to WhatsApp's own terms and privacy policy.
9.2 Quotes and payment
Before you pay anything, the desk will tell you in writing on WhatsApp what the service involves, what documents are needed, and the full amount payable — separating any government fee, tax or insurance premium from any service charge of ours. You pay only after you have agreed to that quote, by the payment method the desk gives you in the same conversation. Never pay anyone who contacts you claiming to be the Help Chain desk from any number other than the one the app opens.
9.3 What we do and do not promise
We act on your instructions to help you complete an application or payment with the relevant government department, transport authority, insurer, or other issuer. The permit, tax receipt, certificate, or policy itself is issued by that authority or company, not by Help Chain, and on their terms.
We are not an insurer. Vehicle insurance is issued by a licensed insurance company, through a registered intermediary where the law requires one.
We cannot guarantee that an authority will approve an application, or how long it will take, and we are not responsible for delays, rejections, or outages on government portals.
You are responsible for the accuracy and genuineness of every document and detail you give us. We may refuse or stop any service where we suspect false documents or unlawful use.
Government fees, taxes and insurance premiums, once paid to the authority or insurer, can only be refunded under that authority's or insurer's own rules. If we are unable to complete a service after you have paid our service charge, we will refund that service charge.
10. Data, Location and Privacy
Help Chain collects and processes personal data — including precise and background location — as described in our Privacy Policy, which forms part of these Terms.
You specifically acknowledge that:
While you are on duty, or while you have an open help request, your location is shared as described in the Privacy Policy.
Your name, photo, rating, phone number, and live location are visible to the user you are matched with for the duration of a help interaction.
When you post a trip, your phone number and the trip's details are visible to users near its start point until it is closed or expires.
When you delete your account it is closed immediately and your data is permanently deleted 30 days later. Signing in during those 30 days restores the account. Records are kept beyond that only where an investigation is open or where Indian law requires it — see Section 4 of the Privacy Policy.
Deleting your account deletes the chats you were part of, which removes them for the other person as well.
- We may preserve and disclose your data in response to valid legal process.
11. Coins, Plans and Payments
Coins are earned inside Help Chain — by completing help for other users, by referrals, and through other in-app activity. They are not money, they cannot be bought, sold, transferred, or exchanged for cash, and they have no value outside the app. We may adjust how coins are earned and spent.
Plans. Every new account receives a free trial once, which allows a limited number of help requests and SOS alerts per day. The current limits are shown in the app. Helping others, earning coins, posting and taking trips, and using Services do not depend on your plan.
The app does not currently sell anything. When paid plans or other paid in-app features are introduced, prices and terms will be shown before you buy, and all in-app purchases will be made through Google Play's billing system, subject to Google Play's terms. Refunds for in-app purchases are handled under Google Play's refund policy; beyond that, and except where Indian law gives you a right we cannot exclude, subscription fees are non-refundable. Cancelling a subscription stops future renewals; it does not refund the period already paid for. We may change pricing prospectively on notice.
Payments between users for trips (Section 8.3) and payments for Services (Section 9.2) are not in-app purchases and are governed by those sections.
12. Disclaimers
To the maximum extent permitted by law:
Help Chain is provided "as is" and "as available", without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
We do not warrant that any help will be offered, accepted, completed, or performed adequately, that any trip will be taken or completed, or that any user is trustworthy, competent, licensed, or safe.
We do not warrant that the app will be uninterrupted, timely, secure, or error-free, or that location data, route distances, or arrival times will be accurate. Location accuracy depends on your device, your network, and factors outside our control.
Push notifications may be delayed or fail to arrive, including where your device's operating system or battery settings restrict background activity.
13. Limitation of Liability
To the maximum extent permitted by law, Help Chain and its officers, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or opportunity, arising out of or connected with your use of the app.
To the maximum extent permitted by law, our total aggregate liability arising out of or connected with these Terms or your use of the app is limited to the greater of (a) the total amount you paid us in the twelve months before the event giving rise to the claim, or (b) INR 1,000.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our own negligence, for fraud, or for any liability that applicable Indian law does not permit us to exclude.
14. Indemnity
You agree to indemnify and hold harmless Help Chain and its officers, employees, and agents from any claim, demand, loss, or expense (including reasonable legal fees) arising out of your use of the app, your breach of these Terms, your violation of any law, any trip you post, drive, or travel on, or your interaction with any other user.
15. Suspension and Termination
You may stop using Help Chain and delete your account at any time from Profile → Delete Account (also available at Settings → Delete Account), or from the delete-account page on our website. Your account is closed immediately, and your data is permanently deleted 30 days later. If you change your mind, signing in with the same number and password within those 30 days restores the account in full. Your phone number is reserved for you for that period and cannot be registered by anyone else. After the 30 days, deletion is irreversible, we cannot recover anything, and the number is released for new sign-ups.
You cannot delete your account while you have an active help request or are in the middle of helping someone — cancel or complete it first, so the person relying on you is not left stranded.
We may suspend or terminate your access, with or without notice, if we reasonably believe you have breached these Terms, created a risk or legal exposure for us or another user, or engaged in unlawful conduct. Deleting and re-creating an account is not a way to escape a suspension. Sections that by their nature should survive termination — including Sections 4.1, 5, 5.1, 8.3, 8.4, 9.3, 10, 12, 13, 14, and 17 — will survive.
16. Changes to These Terms
We may update these Terms. Where changes are material, we will give reasonable notice in the app or by other means before they take effect. Continuing to use Help Chain after the changes take effect means you accept the revised Terms.
17. Governing Law and Disputes
These Terms are governed by the laws of India. Subject to any mandatory consumer-protection rights you have under Indian law, the courts at Gurugram, Haryana, India, will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
18. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
Grievance Officer: Suman Saurabh
Email: connect.helpchain@gmail.com
Address: Garhi Harsaru, Gurugram, Haryana, India
We will acknowledge complaints within 24 hours and resolve them within 15 days of receipt.
19. Contact
Email: connect.helpchain@gmail.com
Questions about this document, or a request about your data? Write to connect.helpchain@gmail.com.